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Billing and Meter Reading Bills for electric service are sent to all customers on a monthly basis. They are due and payable upon receipt. Bills are considered delinquent after the stated due date on your electric bill. After the stated due date, your account is considered past due and your electric service may become subject to disconnection. Bills may be paid by mail or at the Boone REMC office. We also offer an automatic payment plan and a on-line payment option. A deposit box is available for after- hours payment. When paying by mail please use the return envelope included with your billing statement. Bills are not considered paid until payment is received in our office. We cannot be responsible for the delivery schedules of the U.S. Postal Service. We offer a variable budget billing plan to help customers plan their monthly energy payments. We also offer an automatic payment plan. This free service automatically drafts your checking, savings or credit card account to pay your monthly electric bill. Only Visa and MasterCard credit and debit cards are being accepted at this time. Our office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. The deposit box for after-hours payment is located at our drive-through payment window. The address to mail payments to is:
Budget Billing Form (PDF file - requires Adobe Acrobat Reader) Have a question about your bill? Call us at 765.482.2390, 800.897.REMC(7362), or send e-mail via our contact page.
Delinquent accounts are charged a penalty amounting to 10 percent of the first $3 and 3 percent of the balance over $3. When the first of the month falls on a holiday or a weekend, the next working day will be considered the due date. If a Boone REMC representative must be sent to the customer's home to collect a payment or disconnect service, a $30 fee will be added to the delinquent bill. If a service that was disconnected for non-payment is reconnected during regular business hours, a $45 reconnect fee is also added to the bill. The service charge for reconnections after regular business hours is $125. The total charge for after-hours reconnection is $200. The customer is responsible for all expenses incurred by Boone REMC related to delinquent accounts. If you need assistance with your payments, contact our billing department regarding payment extensions, budget billing, or call one of the local, state and federal assistance programs. If you need to make payment arrangements, please contact the office before your service is subject to disconnection.
For billing purposes, all meters are read on a monthly basis. The meters are read remotely by data collection vehicles that collect meter readings transmitted from each meter.
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