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Billing and Meter Reading Bills for electric service are sent to all customers on a monthly basis. They are due and payable upon receipt. Bills are considered delinquent after the stated due date on your electric bill. After the stated due date, your account is considered past due and your electric service may become subject to disconnection. Bills are not considered paid until payment is received in our office. We cannot be responsible for the delivery schedules of the U.S. Postal Service. When paying by mail, please include the return portion of your billing statement. We also offer on-line payment and an automatic payment plan. Boone REMC offers a variable budget billing plan to help customers plan their monthly electric bill payments. You can also pay your electric bill at our office at 1207 Indianapolis Avenue in Lebanon. Click here for a map. Office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. A deposit box for after-hours payment is located at our drive-through payment window. If you do not have the return portion of your bill, please mail your payment to: Have a question about your bill? Call us at 765.482.2390, 800.897.REMC(7362), or send e-mail via our contact page.
Delinquent accounts are charged a penalty amounting to 10 percent of the first $3 and 3 percent of the balance over $3. When the first of the month falls on a holiday or a weekend, the next working day will be considered the due date. If a Boone REMC representative must be sent to the customer's home to collect a payment or disconnect service, a $30 fee will be added to the delinquent bill. If a service that was disconnected for non-payment is reconnected during regular business hours, a $45 reconnect fee is also added to the bill. The service charge for reconnections after regular business hours is $125. The total charge for after-hours reconnection is $200. The customer is responsible for all expenses incurred by Boone REMC related to delinquent accounts. If you need assistance with your payments, contact our billing department regarding payment extensions, budget billing, or call one of the local, state and federal assistance programs. If you need to make payment arrangements, please contact the office before your service is subject to disconnection.
All meters are read on a monthly basis. Boone REMC utilizes automated metering infrastructure (AMI). Our AMI meters automatically collect your monthly meter readings. Although we no longer send employees to your property to collect regular monthly meter readings, state law requires that we have access to your meter at all times.
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