Customer Service

New Customers

To establish a new account for electric service, you must present a government-issued picture ID at our office located at 1207 Indianapolis Avenue in Lebanon. Boone REMC will verify your identity through a credit reporting agency. A deposit may be required to establish service.

Boone REMC office hours are Monday-Friday, 7:30 a.m. to 4:30 p.m. Call (765) 482.2390 or (800) 897.7362 if you have any questions about establishing a new account.

Click here for a map to our office.


Existing Customers

> Call (765) 482.2390 or toll-free (800) 897.7362 for customer service.

> To report a power outage 24 hours-a-day, call: (765) 482.2390 or (800) 897.7362.

> Click here to view or pay your bill online.

> Call (765) 482.2390 or (800) 897.7362 for automated access to account information 24/7

> Access our contact page to contact us via e-mail.