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Billing and Meter Reading

New Customer Center

Our office is located at 1207 Indianapolis Avenue in Lebanon. Our office hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.   To start new service you must fill out a new service application and receive an account number from our office. If you have not received an account number contact our office.

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About My Bill

Click below to learn more about the items listed on your electric bill.

What’s On My Bill?


Budget Billing

We offer a variable budget billing plan that can help you manage your energy costs.

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Rebates

We offer rebates for residential and commercial customers.

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Bills for electric service are sent on a monthly basis. They are due and payable upon receipt.

 

Bills are considered delinquent after the stated due date on your electric bill. After the stated due date, your account is considered past due and your electric service may become subject to disconnection.

 

Bills are not considered paid until payment is received in our office. Boone REMC cannot be responsible for the delivery schedules of the U.S. Postal Service.

 

When paying by mail, please include the return portion of your billing statement. We also offer online payment and an automatic payment plan.

 

Boone REMC offers a variable budget billing plan to help customers plan their monthly electric bill payments.

 

You can also pay your electric bill at our office at 1207 Indianapolis Avenue in Lebanon. Boone REMC accepts cash, checks, money orders and Visa, MasterCard and Discover cards.  Click here for a map to our office.

 

Office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. A deposit box for after-hours payment is available in our drive-through lane.

 

If you do not have the return portion of your bill, please mail your payment to:

Boone REMC
P.O. Box 563
Lebanon, IN 46052

 

Questions?

Have a question about your bill? Call us at 800-897-REMC(7362), or send an email via our contact page. If you need help paying an electric bill, call 211 for a list of agencies that offer assistance with utility bills.

 

Late Payment Fees

Delinquent accounts are charged a penalty amounting to 10 percent of the first $3 and 3 percent of the balance over $3. When the first of the month falls on a holiday or a weekend, the next working day will be considered the due date.

 

If a Boone REMC representative must be sent to the customer’s home to collect a payment or disconnect service, a $45 fee will be added to the delinquent bill. If a service that was disconnected for non-payment is reconnected during regular business hours, a $45 reconnect fee is also added to the bill.

 

The service charge for reconnections after regular business hours is $255. The total charge for after-hours reconnection is $345. The customer is responsible for all expenses incurred by Boone REMC related to delinquent accounts.

 

If you need assistance with your payments, contact our billing department regarding payment extensions, budget billing, or call one of the local, state and federal assistance programs.

 

If you need to make payment arrangements, please contact the office before your service is subject to disconnection.

 

 

Meter Reading

All meters are read on a monthly basis. Boone REMC utilizes automated metering infrastructure (AMI). Our AMI meters automatically collect your monthly meter readings.

 

Although we no longer send employees to your property to collect monthly meter readings, state law requires that we have access to your meter at all times.