Report an Outage
Report an Outage in Your Area
If you’ve lost power, reporting the outage to Boone REMC will help us get your service restored more quickly. For your convenience, we offer multiple ways to make a report. Learn more below.
You can report an outage by completing the form below. Additional comments about safety or other concerns can be included here as well, and you can request to be contacted once power has been restored.
PLEASE NOTE: You MUST CORRECTLY enter the phone number you have listed on your Boone REMC account in order for the outage report to be successfully submitted. Otherwise, your outage will NOT be reported. Please check the number before submitting. If you are unsure of the phone number on your account, please report by phone at 800-897-7362.
Report by Phone
As always, you can report your outage to Boone REMC by calling us at 800-897-7362. You may experience a slight wait, however, if call volume is high. In that case, you may find reporting by text or through the SmartHub app to be easier.
But if you know the cause of an outage, or see evidence of a dangerous electrical situation, we do ask that you call our office to let us know as quickly as possible. This not only helps us restore power, it keeps everyone safer.
Report by Text
The easiest way to report an outage is to send us a text. To do so, you’ll first need to set up the service by visiting the Member Login page and registering your cell phone and account. Visit this article for more information on how to report an outage by text.
Report by App
SmartHub also offers a free app that can be used to report outages. It’s also versatile—in addition to reporting outages, the app can be used to pay your bill, check your usage, or send a bill inquiry.