How to Report an Outage

Use SmartHub

Log into your SmartHub account to report an outage. 

Members can now text OUT to 768482 and can view responses to their text via SMS/texts, on the mobile app, and on the web application if you have an active account and have registered with SmartHub using a phone number.

Report by Phone

As always, you can report your outage to Boone REMC by calling us at 800-897-7362. You may experience a slight wait, however, if call volume is high. In that case, you may find reporting by text or through the SmartHub app to be easier.

if you know the cause of an outage, or see evidence of a dangerous electrical situation, we do ask that you call our office to let us know as quickly as possible. This not only helps us restore power, but it also keeps everyone safer.