Payments & Bills
Boone REMC makes it easy to pay your electric bill by offering more options for your convenience. Members can pay online, by MoneyGram, or find more information on budget billing options. As a local electric cooperative, our goal is to ensure the process is as easy as possible for our members.
From here, you can also find answers to your payment and billing questions, and a detailed breakdown of how your billing statement works. Read on to learn more, or contact us directly.
Budget billing makes it easier for Boone REMC members to plan their monthly energy payments. This program is available to all residential members, provided you have and maintain good payment history, and that your account has a zero balance at the time of application
Boone REMC sends bills for electric service on a monthly basis, which are due and payable upon receipt. A bill is considered delinquent after the stated due date, and a past due account may become subject to disconnection. Bills are not considered paid until payment has reached Boone REMC, either online, by mail, or at our office.
Boone REMC is not responsible for the delivery schedules of the U.S. Postal Service. If paying a bill by mail, please include the return portion of your billing statement. Please note: this goes to a Martinsville, IN address. If you do not have the return portion of your bill, please mail payment to:
P.O. Box 563
Lebanon, IN 46052
We also accept payment at our office at 1207 Indianapolis Avenue in Lebanon. Boone REMC accepts cash, checks, and money orders, as well as Visa, MasterCard, and Discover. Our office hours are Monday through Friday from 7:30 a.m. to 4:30 p.m. A deposit box is available in our drive-through lane for after-hours payment.
Delinquent accounts are charged a penalty amounting to 10 percent of the first $3, and three percent of the balance over $3. When the first of the month falls on a holiday or weekend, the next working day will be considered the due date.
If a Boone REMC representative must be sent to the customer’s home to collect a payment or disconnect service, a $45 fee will be added to the delinquent bill. If a service that was disconnected for non-payment is reconnected during regular business hours, a $45 reconnect fee is also added to the bill.
The service charge for reconnections after regular business hours is $255. The total charge for after-hours reconnection is $345. The member is responsible for all expenses incurred by Boone REMC related to delinquent accounts.
All meters are read on a monthly basis. Boone REMC utilizes automated metering infrastructure (AMI). Our AMI meters automatically collect your monthly meter readings. Learn more about smart meters here. Although we no longer send employees to your property, state law still requires that we have access to your meter at all times.
Payments & Billing F.A.Q's
Questions about billing and payment?
How To Read Your Bill
Need help understanding your bill?
We offer three ways to pay online. SmartHub is a secure web and mobile app that allows you to make payments from your computer. You can also pay online using PayNow, which does not require a username and password. Or you can set up Auto Pay, which automatically withdraws funds from your checking, savings, or credit card account.
Pay By Phone
Would you like to make a payment by phone? Just call our dedicated payment line at 877-779-8583.
Pay In Person
If it’s more convenient to pay your bill in person, you’re welcome to visit our offices at 1207 Indianapolis Avenue, Lebanon, IN.
You can make a cash payment 24/7 using MoneyGram at any number of retail locations, including CVS and Walmart stores nationwide. MoneyGram provides guaranteed same-day cash payments and payment notifications within 10 minutes.
Pay By Mail
If you would like to pay your bill by mail, we ask you to please send payment along with your bill stub to the address on your bill.
Please note this goes to a Martinsville, IN address.