SmartHub is a secure Web and mobile app that provides daily usage information and allows you to make payments, report an outage, and manage your account with your computer or mobile device.

If you weren’t using eBill, sign up for SmartHub. Nothing will change with your billing and SmartHub offers a ton of new customer service features!

With SmartHub you can:

> monitor daily electric usage
> report an outage
> view an outage map
> receive account notifications via email or text messaging
> change account information
> view billing history


How do I sign up for SmartHub?

Members who already had an eBill account will be able to log in to SmartHub using their same user ID and password. If you have not previously used Boone REMC’s online payment system, you can sign up by clicking here.


What is the difference between the mobile app and the Web version of SmartHub?

The SmartHub mobile app  can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the app and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.


Is my phone or tablet supported?

Our Apps are supported on the following platforms:

  • IOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)


Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 

How do I get the App for my phone?

Simply look for SmartHub in the iTunes or Google play stores. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

 

Do I have to change the way I pay my bill in order to use SmartHub?

No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

 

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